Request Support

Welcome to Anchored Themes. Here’s just a few things to get started with requesting support:

- Requesting support through this form is for assistance with an Anchored Themes WordPress child theme.
- Need help installing and setting up your theme? Check out our Theme Setup + Install service.
- Have requests for theme customization? COMPLETE THIS FORM and we’ll get you a quote.
- Want plugin support? Check our PLUGIN LIST and contact the plugin author directly.
- Before submitting a support request, we suggest that you check GIT for any related issues.

Checkmark the following items to verify that each has been completed prior to Requesting Support:*
- My website has the latest version of the Genesis Framework (3.0)+.
- My website has the latest version of WordPress (5.0+).
- All of my plugins are updated and I have checked forums to ensure there is no plugin conflict issues.
- I have cleared my browser's cache.
- I have searched the KNOWLEDGE BASE and am unable to find my answer.
Running an older version of PHP is known for causing errors when installing our themes.*
- I have verified with my hosting company that my website is running the latest version of PHP.
Click here to see latest version. Min PHP Version Required: 7.3
Name*
Email*
Select your theme.*
Where did you purchase your theme?*
Order #*
Website URL*
Wordpress Username*
This must be ADMIN level access.
Wordpress Password*
This is the password you use to login at www.yoursite.com/wp-admin
Comments*
Please checkmark the following to show you understand our terms before submitting:*
- I understand that requesting support should be related to the installation and/or setup of my theme.
- I understand that if I request support outside of these items, I will be charged.
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